Refund and Returns Policy

Returns & Refund Policy

Thank you for shopping at CanidMars. We are honored to have you as a customer and we’re committed to ensuring your complete satisfaction with every piece of our handcrafted jewelry. We understand that each piece you purchase is a special addition to your collection.

Returns
At this time, we are unable to accept returns. Each piece is meticulously crafted to ensure quality and uniqueness, and we encourage you to reach out with any questions or concerns before making a purchase to ensure it meets your expectations and desires.

Refunds for Damaged Goods
We take utmost care in packaging and shipping our creations to ensure they reach you in perfect condition. However, in the rare event that your order arrives damaged during transit, we are here to support you.

To initiate a refund for a damaged item, please follow these steps:

1. **Contact Us:** Reach out to us within 7 days of receiving your order. You can contact us via email at tuesday@giblershawenterprises.com.

2. **Provide Documentation:** Include clear photos or videos of the damaged item and the packaging. This is essential for us to assess the damage and file an insurance claim with USPS.

3. **Return Damanged Goods:** Ship the damaged item back to us with the provided shipping label.

4. **Refund Process:** Once we review and approve the documentation and receive the item back to our studio, we will process a full refund for the damaged item, including shipping costs.

Please note that we are unable to process refunds without the required documentation of damage to the shipping box or envelope, as this is necessary for insurance purposes.

Exchanges
Given the unique and handcrafted nature of our pieces, we are unable to offer exchanges.

Questions or Concerns
Your satisfaction is our priority. If you have any questions or concerns regarding your order or our policy, please don’t hesitate to contact us. We are committed to ensuring that every piece you purchase brings you nothing but joy and satisfaction.

Thank you for your understanding and for choosing CanidMars. We value your support and are dedicated to providing you with jewelry that is as unique and special as you are.